You may return most new items in original conditons within 15 days of delivery for a full refund (with exceptions of special custom orders, food items and items sold As Is). Later date returns may be a subject of restocking fee. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please call 1-800-742-6228 10 am-5.30pm Mon-Sat Alaska time or e-mail to obtain return authorization and instructions for return.
We can ship to virtually any address in the world. Note that there are restrictions on some products (such as ivory, whalebone and other marina mammals products) in regard to certain international destinations.
When you place an order, we will estimate shipping amount based on our preferred method of shipping by USPS Priority Mail. Other shipping options are available upon requests, depending on destination and desirable time of deivery.